UNIQLO is driving forward its commitment to workplace inclusivity in Malaysia by partnering with Early Autism Project (EAP) Malaysia. This collaboration is aimed at equipping staff with the tools and training necessary to create a supportive environment for individuals with disabilities, enhancing both the employee experience and customer interactions.
EAP Malaysia, a center specializing in autism treatment, uses the Applied Behavior Analysis (ABA) approach to offer tailored programs for individuals on the autism spectrum. Since December, they have been providing specialized training to UNIQLO employees, preparing them to engage more effectively with customers and coworkers with disabilities.
Evelyn Tan, UNIQLO Malaysia's Director of Legal and Sustainability, discussed the benefits of this partnership and its positive impact on the disabled community.
Specialized Training for Managers
Tan explained that the primary goal of the partnership is to ensure store managers receive regular training that equips them to work confidently and competently with individuals with disabilities.
“We want to provide our employees with the skills to foster an inclusive environment, ensuring that everyone—whether they are staff or customers—feels welcome and valued,” she noted. Tan added that UNIQLO hopes to set an example for accessibility in the retail industry.
Currently, UNIQLO Malaysia employs 27 individuals with disabilities at 27 different locations across the country, with plans to increase these numbers as the company continues to grow.
Empowering Employees with Knowledge
The training programs from EAP focus on enhancing employees’ skills in interacting with individuals with disabilities. These sessions aim to build awareness, understanding, and provide actionable strategies for creating a more inclusive and supportive workplace.
Tan shared, “This training helps our employees feel confident in adapting to various situations and in providing the right service that addresses each customer’s unique needs.”
EAP Director Jochebed Isaacs added that the sessions include practical guidance on communication techniques, accessibility issues, and how to foster an inclusive work environment.
Enhancing Accessibility in Stores
Alongside the training, UNIQLO has been improving the physical accessibility of its stores. The Damansara Avenue Square location, for example, features accessible fitting rooms, wheelchair-friendly facilities, and designated parking spaces for individuals with disabilities.
However, Tan emphasized that inclusivity goes beyond just physical accessibility. “It’s about creating an environment where everyone feels respected and supported, both as customers and employees,” she explained.
Inclusive Hiring Practices
UNIQLO Malaysia strives to provide equal employment opportunities for individuals with disabilities. The company focuses on hiring people who are able to perform their tasks with reasonable accommodations, without setting strict limits on the severity of their disability.
Tan explained that employees with disabilities receive the same compensation, benefits, and career growth opportunities as other staff members. The company also provides tailored support, including job coaching, to ensure all employees can succeed in their roles.
Expanding Collaborations to Promote Employment
To further support individuals with autism, UNIQLO has teamed up with Enabling Academy (EA), a program by Gamuda Berhad that helps adults on the autism spectrum transition into the workforce.
Through this partnership, UNIQLO offers a comprehensive Retail Training Course that combines classroom-based learning with real-world experience in stores. The course is led by employees with disabilities who share their insights and practical knowledge with trainees.
Several graduates from the EA program have successfully joined UNIQLO’s workforce, and the company is committed to continuing the program. Tan also expressed that UNIQLO is open to further collaborations with other organizations to create more meaningful opportunities for individuals with disabilities.
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